HVAC Frequently Asked Questions

As your residential and commercial comfort specialist, we’re here to answer your call and all your heating and cooling questions. Here are the answers to some of the common questions we get so you can stay informed and make the best decision for your comfort.

General Questions

What should I do if my heating or cooling system isn’t working properly?

Check your thermostat to ensure it is on and functioning, circuit breaker to ensure it is not tripped, and check your filter to ensure it is not dirty. If you are still having trouble, give us a call at (262) 763-7000.  We have the knowledge and tools to diagnose and repair more complex issues that may be occurring. 

How often should my filters be changed?

Most households should change their filters every 1-3 months, but it can vary depending on factors such as pets, allergies, and usage. Changing your filters regularly will maintain optimal air quality and system efficiency.

What is a smart thermostat? Why would I want to switch?

Smart thermostats are more advanced in that they can connect to the internet. You can control your home’s systems remotely from your phone. Smart thermostats also have features such as learning your preferences, temperature scheduling, and optimizing your energy use. 

Do you use your own technicians, or do you hire subcontractors?

We use our own certified technicians for installing and repairing heating and air conditioning systems, never subcontractors, to ensure the quality, efficiency, and dependability of our workmanship.

What do you do to help the community?

Our team is passionate about ensuring comfort and well-being not only in the homes we serve but also within the neighborhoods we call home. By supporting local causes and fostering strong relationships, we strive to create a warmer, healthier, and more connected community for all. We are proud sponsors of Burlington Little League, Burlington Girls Softball League, Dream Chaser Racing and many more organizations throughout Burlington and Union Grove.

What payment methods do you accept?

We collect upon completion, accepting cash, card, or check.

How do I manage my energy costs during extreme weather?

Changing filters regularly, regular maintenance, using ceiling fans, and programmable thermostats are easy and effective ways to lower energy consumption even in extreme conditions.

What areas do you service?

We primarily service southeastern Wisconsin including Racine, Walworth, Kenosha and Milwaukee Counties.

Service Questions

What maintenance plans do you offer?

Here at Square One, we offer 4 different maintenance plans to best suit your needs and preferences. Our GOOD plan includes all the services of a regular maintenance at a discounted rate. By signing up for our no-money down maintenance plan you will receive annual/bi-annual reminders, so it is one less thing for you to keep track of.

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Do you do maintenance and service on commercial buildings?

Yes. We are able to work on all equipment including commercial roof top units.

What if I need to cancel or reschedule?

Customers are able to reach out to us via phone or email if they need to cancel or reschedule their appointments at no cost to them.

How often should I maintenance my furnace or AC?

We recommend having annual maintenance completed on all your HVAC equipment.

Do you service boilers?

Yes! Our trained technicians can work on both oil and gas boilers.

Do you offer duct cleanings?

Yes.

How soon should I schedule my maintenance?

Our maintenance schedule fills up quick! By calling a month ahead this will help ensure that we are able to fit into your schedule.

What brands do you service?

Our technicians are able to work on all brands of HVAC equipment.

Do you offer weekend appointments?

We are ready to help you 24/7 – 365 days a year! Our BEST and FANTASTIC maintenance customers are able to schedule Saturday service calls at no additional cost to them.

Installation Questions

How long does the average installation take?

Installs vary depending on the equipment you are having installed in your home or business. A standard furnace and a/c installation can be completed in one day! Call us to find out more!

Are there rebates available?

There are rebates available through the manufacturer as well as Wisconsin Focus On Energy. Manufacturer rebates are instant rebates given to customers from Square One Heating & Cooling. Wisconsin Focus On Energy is a program that customers are able to apply for online at https://focusonenergy.com/residential/heating-and-cooling.

If I am building a new home, how do I get a quote?

We are able to quote your new build by using your blueprints and scheduling a meeting to discuss your dream home comfort.

Do you install hanging heaters?

Yes! We are able to install hanging heaters such as Reznors in both residential and commercial settings.

Are there any warranties?

Yes, Bryant offers a 10-year warranty on parts. Square One Heating & Cooling offers a 1-year warranty on labor, with the option of purchasing an extended warranty for 2-5 years.

What is a SEER2 rating? Why is it important?

SEER stands for Seasonal Energy Efficiency Rating. The SEER2 rating is a measure of how efficient an air conditioning system or heat pump operates. By opting for a system with a higher SEER2 rating, such as a Bryant Evolution system, you contribute to reducing overall energy consumption and in turn significantly reduce your monthly energy bills.

Schedule your Free Estimate Today!

We look forward to hearing from you.