The entire team at Square One is always so great to work with! From the office staff to the crew that comes to do the work, we’re always impressed with their genuine customer service. Thank you Square One for always helping us with our heating, cooling & fireplace needs!
Today was the second time we have called Square One with an emergency – I spoke initially with Erika at the office and she promised to call me right back. Not only did she call right back – she managed to squeeze us onto the schedule! Our first experience was with Jeremy who replaced our entire furnace and today we had the pleasure of meeting Chris! I run a wildlife rehabilitation center here and I need to be able to maintain the temperatures for the patients. Chris, came out, fixed our furnace, checked to make sure all of our systems were up to par and gave maintenance tips. It is hard to find this kind of integrity these days! I can’t say enough about this company and it’s employees! THANK YOU SO MUCH! 🙂
Chris T provided outstanding customer service and provided top notch assistance with my thermostat and WiFi issue. This company has great employees and great customer service. I will definitely use them to always service my unit and ask for Chris T! Thanks square one!
We hired Square One to install a boiler for our church. Through the quoting process they obliged to work with us on all of the options and came in with honest opinions and fair pricing. When it came the installation I felt they did a very good job and maybe even went beyond what was quoted to make it the best. 5 stars from me.
Furnace went nonfunctional yesterday about noon. I called Square One a bit before 5pm and was given the option to have repairs after hours or to wait til this morning. I opted for morning and they arranged for an 8am service call. Niko arrived on time with his personable self and we had heat again within the hour. I was kept informed throughout the procedure, from diagnostics to repair to billing. 5 stars Niko, you rock! I’d recommend Square One Heating & Cooling in a heartbeat to anyone requiring servicing of their unit.
Of course it was the coldest day of the year and our furnace wasn’t working properly. I called Square One and talked with a very nice female about our issue with the pilot light repeatedly going out after I realized the issue was well over my head. Square One did everything they could to get someone out there that day, which was beyond appreciative with the negative temperature outside. Niko and Ayden showed up and were able to diagnose the issue immediately. They explained the problem and even noticed another small issue which they insisted on fixing to make sure my furnace ran properly and my family was safe. They fixed the problem and stuck around to let my furnace run through a few cycles and made sure everything worked properly. It was their last stop of the day but they took their time and did a thorough job. I couldn’t thank them enough. Even sent them home with some cookies my wife made. The stress of messing with my furnace and trying keeping the temps up/pipes from freezing melted away. Quality work guys. Thank you again.
Square One Heating and Cooling has been so great to work with. We have an older home and have had multiple issues with our furnace. Chris from Square One has come out a few times over the past couple months to preform the different services. He is always friendly, considerate and very patient to work with. He has a strong knowledge of the problems and has fixed them on the spot.
We have been happy with Square One because they are polite and friendly on the phone and in person, which is refreshing. Thanks so much Square One for saving the day…again and again!
Brandon and Tony with Square One Heating & Cooling just installed our new air conditioner today and we couldn’t be happier!!! Not only were they professional, but very courteous and efficient! With no mess left behind and great financing options, my husband and I can now enjoy the summer really, really comfortably!!! Great job guys!!
I have always trusted the expertise from Square One. All the technicians are knowledgeable and professional. Chris just did work on my boiler and I found him very calm, patient and organized. I love all the staff at Square One. Jackie McNeiley.
Absolutely a great company to work with from all aspects. We had a large project to replace both the furnace and central AC systems, and also replace the main ductwork to create separately controlled ‘zones’ for the first and second floors. With the old system the second floor was always too hot in the summer. Through research on my own I had already decided on the highest level Bryant ‘Evolution’ units for both the furnace and AC and for the new zone control. The project was too large for the contractor we had been using to service the old units, so the search was on for a factory authorized Bryant dealer to install the new system. The choice of Square One was easy. Steve the owner came for the estimate, super knowledgeable about everything with the Evolution system including the details of the zone controls, and he prepared the proposal for us on the spot. I had originally intended to go through the usual hassle of getting at least three estimates, but I already had a ball park idea on the cost from my own research and after meeting with Steve there was no need to look any farther. Also we had a special request to relocate the intake/exhaust pipes of the old system to a difficult new location because we didn’t like where they exited on the side of the house, and Steve was happy to accommodate the request.
I thought early September would be a good choice for the installation since would we probably would not need either the AC or furnace during the construction, but as bad-luck would have it a hot and humid wave of weather came right at the start date. Since the project was large it ran across four days and our crew of Jeremy and Josh did an outstanding job of minimizing the time that the AC was down, and gave us frequent updates on how things were going. They called every day when they were on the way, always came on time, friendly, knowledgeable, and super neat and orderly with all of the piping, ductwork, wiring and general work area. Co-owner Lee and Shaw came to finish up the intake/exhaust (on a Saturday) and did a fantastic job also. Also they prepared all of the paperwork for the multiple rebates that were included, and Erika and Mary in the office are always friendly and super responsive in answering our questions. The Bryant Evolution system has been great also, the hot and humid week turned out to be a good test for it and it performed excellently. The house has never been so comfortable upstairs prior to this system, and the new ‘dehumidify-only’ mode is great for the humid days without high temperature. Overall working with Square One was fantastic and greatly exceeded our expectations. They have all of our HVAC business from now on and we would highly recommend them to anyone.
Square One is a small outfit but did their best to match the price of a much larger firm. They applied $1100 in factory rebates and gave me a 5% senoir discount. In the end they charged only $140 more than the larger firm but they gave me a 5 year warranty on labor instead on the other firm’s 1 year labor warranty. This extra labor coverage was well worth the extra cost. The techician was concerned because the heat pump was 9″ taller than the old A/C unit and would block some of the view from a first floor condo below us. He called the owner of the first floor condo and explained the situation. The owner not only approved this taller unit but was interested in getting one for his unit. They laid tarps down in the areas they had to walk in. They cleaned up everything. They were in and out in only four hours.
It’s difficult to find service for gas fireplaces in the area, so we were happy to see that Square One could provide it…and quickly. They solved the problem with our see-through fireplace and were happy to provide maintenance on a 2nd unit as well, in spite of other calls they had scheduled. Very professional yet personable staff who explained everything we needed to know to keep the home fires burning. Thank you Square One!
Our heat went out on a freezing cold day. I belong to a community page on Facebook and asked for recommendations and several people recommended Square. We called and they came out later in the day. Chris was our technician and was very fast, efficient, and friendly. He educated my husband on the problem and answered several questions that we had. The price was very fair (far less than I expected and was quite frankly terrified of). And to take the honesty and trustworthiness to another level….he told us of another part that was on it’s way out….but told us that we still had time on it and didn’t need to get that fixed now. To me…that’s priceless. I completely trust Square One to give me an honest assessment, fair pricing, and to not take advantage of people in desperate need of service. It can be hard to find businesses with this kind of dedication to customer service and trust. I would highly recommend Square One!